Shipping policy

At Bin Suleman Fragrance, customer satisfaction is our top priority. We understand that when you order an attar, you're not just buying a fragrance — you're trusting us with your time and money. That's why we ensure every order is processed, packed, and delivered with complete care and responsibility. Please read our shipping policy below to understand how our delivery process works.

1. Delivery Area
We currently deliver our products only within Pakistan. This includes all major cities, towns, and remote areas served by our courier partners. We do not offer international shipping at this time, but we plan to expand our delivery network in the future.

2. Delivery Charges
We are proud to offer 100% FREE delivery on every order, regardless of order size or location within Pakistan. There are no hidden shipping fees, handling charges, or extra costs added at checkout — the price you see is the price you pay.

3. Order Processing Time
Once an order is placed and confirmed, our team begins processing it within 24 hours. During processing, each item is carefully checked for quality before being packed for shipment. Orders placed on Sundays or public holidays may be processed on the next working day.

4. Estimated Delivery Time
After processing, orders are typically delivered within 3 to 4 working days, depending on your location. Customers in major cities may receive their orders slightly earlier, while remote or far-flung areas may take a little longer due to courier network coverage.

5. Order Confirmation & Tracking
After your order is dispatched, you will be informed via phone call or WhatsApp regarding your shipment status. If tracking is available through our courier partner, tracking details will be shared with you so you can monitor your parcel's journey.

6. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan, allowing customers to pay for their order at the time of delivery. This ensures a safe and trustworthy shopping experience, especially for first-time customers.

7. Packaging Standards
Since attars are delicate and require careful handling, we use secure, leak-proof, and protective packaging for every order. Each bottle is wrapped and cushioned properly to prevent any damage, spillage, or breakage during transit.

8. Delivery Delays
While we always aim to deliver within the estimated time frame, certain factors beyond our control — such as bad weather, courier service disruptions, regional strikes, or public holidays — may occasionally cause delays. We sincerely appreciate our customers' patience and understanding in such situations.

9. Failed Delivery Attempts
If our courier partner is unable to deliver your order due to an incorrect address, unavailability, or unanswered calls, our team will contact you to reschedule the delivery or confirm further instructions.

10. Contact Us
If you have any questions or concerns regarding your order's shipping status, feel free to reach out to us anytime:

📧 Email: binsulemanfragrance01@gmail.com
📞 Phone: 0304-8022495
📍 Address: Church Road, Near Asia Dry Cleaners, Okara

Thank you for trusting Bin Suleman Fragrance — we look forward to delivering the finest attars right to your doorstep!